In 2024, we reimagined what care can look like—breaking barriers and reaching families in new and innovative ways. Guided by compassion and creativity, Patient Services employees worked tirelessly to deliver care without limits, meeting children and families where they are.

This year, we brought that vision to life through initiatives that extend care beyond traditional settings, such as:

• Launching of a mobile care clinic to bring essential medical services to families in eastside neighborhoods.
• Opening a sibling center to provide a safe, enriching space for children while their loved ones receive care.
• Producing 3D-printed ear molds in-house, reducing wait times and letting kids personalize their devices.
• Creating the Safe Car Program to ensure families in crisis have access to reliable transportation.

Each of these innovations was made possible by the dedication and ingenuity of our Patient Services teams, who continually strive to redefine the boundaries of care. As we reflect on this year, we are reminded that when we innovate with purpose, we create a future where no family is left behind.

Thank you for being part of this journey and for championing the extraordinary work of our teams. We hope the stories in this report offer insight, inspiration and a sense of pride in the impact we’re making together.

At Cincinnati Children’s, we constantly strive to be better—for our patients, their families, our colleagues and our community. Excellence isn’t a destination—it’s a daily commitment. And together, we’re building a brighter, healthier future for every child we serve.

Sincerely,

Barb Tofani, MSN, RN, NEA-BC

Senior Vice President of Patient Services and Chief Nursing Officer